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PRIVACY POLICY

Effective Date: 1st October 2025
Last Updated: 1st October 2025

Rael Medical & Aesthetics Clinic (“the Clinic”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
 

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or interact with us through other channels.

1. Collection of Personal Data

We may collect the following types of personal data when you interact with our website, contact us, or receive treatment at our clinic:

  • Personal details: Name, NRIC or identification number, date of birth, gender.

  • Contact information: Email address, telephone number, mailing address.

  • Health information: Medical history, treatment records, photographs, and other information relevant to your care.

  • Appointment and transaction data: Booking history, payment records, and correspondence.

  • Website usage data: Information collected automatically such as browser type, device, IP address, and pages visited (for analytics and security purposes).
     

Where possible, we will collect personal data directly from you. In some cases, data may be provided by your authorised representative (e.g., family member or caregiver) or through third-party platforms (e.g., online appointment forms).

2. Purpose of Data Collection

Your personal data is collected, used, and disclosed only for purposes reasonably related to our provision of medical and aesthetic services, including:

  • Scheduling and managing appointments.

  • Providing medical consultation, diagnosis, and treatment.

  • Follow-up care and post-treatment communication.

  • Processing payments and billing.

  • Managing customer service enquiries and feedback.

  • Sending appointment reminders or relevant service updates.

  • Complying with regulatory and legal requirements under the MOH and SMC.

  • Conducting internal audits, clinical quality reviews, or staff training (where anonymised where possible).
     

We will seek your consent before using your data for any purpose not listed above.

3. Consent

By providing your personal data to us, you consent to the collection, use, and disclosure of your data in accordance with this Privacy Policy.
You may withdraw your consent at any time by contacting us (see Section 10), subject to legal or contractual restrictions.

4. Disclosure of Personal Data

We may disclose your personal data to the following parties when necessary for your care or clinic operations:

  • Medical practitioners and allied health professionals within our clinic.

  • Laboratories, diagnostic centres, or other medical service providers involved in your care.

  • Payment processors or financial institutions (for billing purposes).

  • Regulatory or government authorities when required by law.

  • Approved third-party vendors providing IT, hosting, or marketing support (who are contractually bound to maintain confidentiality and data protection standards).
     

We do not sell, rent, or trade your personal data to third parties.

5. Data Accuracy

We rely on you to provide accurate and up-to-date information to ensure proper care and communication. Please inform us promptly of any changes to your personal details or contact information.

6. Data Protection and Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

 

These include:

  • Secure clinic management systems with access controls.

  • Encryption and password protection.

  • Staff confidentiality agreements and regular data protection training.

  • Secure disposal of hardcopy and electronic records when no longer required.

 

However, no online system is completely secure. You acknowledge that transmission of information over the Internet is at your own risk.

7. Retention of Data

Your personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law and professional regulations (e.g., MOH/SMC retention requirements for medical records). When no longer needed, your data will be securely deleted or anonymised.

8. Use of Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance your browsing experience and improve site performance. Cookies are small files stored on your device that help us remember your preferences.
You may choose to disable cookies through your browser settings, but this may affect certain features of the website.

 

We may also collect aggregated, non-personally identifiable information to analyse web traffic and user behaviour.

9. Access and Correction Rights

Under the PDPA, you have the right to:

  • Request access to your personal data held by us.

  • Request correction or update of your data if it is inaccurate or incomplete.

 

Please submit such requests in writing to our Data Protection Officer (see Section 10).
A nominal administrative fee may apply for processing access requests.

10. Contacting Us

For any questions, feedback, or requests regarding this Privacy Policy, please contact us:

 

Rael Medical & Aesthetics Clinic
Email: recep.rm1@raelmedaesthetics.com

Whatsapp: +65 6478 5516

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We will respond to your enquiry within a reasonable timeframe.

11. Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect legal or operational changes.
The latest version will always be available on our website, with the “Last Updated” date indicated above.
Continued use of our services after any update signifies your acceptance of the revised terms.

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